How do I cancel my subscription?

Step by step

1. Log into consumer.hotmart.com with the same email you used to buy. If you do not remember your Hotmart password, use its “Forgot password”.
2. Open ZapPost in the list of products you bought.
3. Click “Configure payment”, inside the product page.
4. Click “Cancel your subscription”.
5. Confirm with “Yes”. Hotmart emails a confirmation of the cancellation. Keep that email.

The cancellation page has the same path, with what happens after each step.

What happens next

• You keep full access until the end of the period you already paid for.
• No further charge comes in.
• If the purchase was the 6-month plan in installments on the card, the remaining installments keep being charged until the value is covered, because they are the division of a single purchase. See I paid for the 6-month plan and a charge shows every month.
• Your profile and history are kept for 90 days, in case you want to come back.

Cancelled within the 7-day guarantee of the first purchase? Then the path is the refund, which returns the full amount. See can I get a refund.

If the reason is not managing to use it

A conversation first is worth it. The live office hours are one hour on video with the team, and they exist for this: adjusting your profile, understanding why the content is not coming out in your voice, seeing what can be done in your niche. Pick a time here. If you still want to cancel, the path is still the one above, and nobody will make it hard.