Step by step, within 7 days
- Log into consumer.hotmart.com with the same email you used to buy.
- Open the ZapPost purchase in the product list.
- Click “Request refund” and confirm.
Done. The money goes back through the same payment method: on a card, it usually shows on the next statement. Access to Studio ends with it.
Hotmart applies it on its own. If anything different shows on screen, send a screenshot to [email protected].
After 7 days
The button disappears from the panel and the amount already paid is not returned. What stays available is cancellation, which stops the next charges; you keep access until the end of the period you already paid for, and your profile is kept for 90 days in case you want to come back. See how do I cancel my subscription.
Renewal
A renewal charge has no refund button on Hotmart, only the cancel one. If the renewal came in after you cancelled, write to [email protected] with the receipt and the team checks with Hotmart.
If the reason for the refund is not managing to use it, an hour with the team is worth it first: the live office hours are on video and serve to adjust the profile and see the content come out right. Pick a time here. If you still want to leave, the path is the one above, no hassle.
Answer checked on 31 August 2026.