Step by step, within 7 days
- Log into consumer.hotmart.com with the same email you used to buy and open the ZapPost purchase details. There you will find the transaction number, which starts with two letters (like HP), and the deadline to request the refund.
- Open refund.hotmart.com and enter the transaction number.
- Type the verification code Hotmart sends to the email you used to buy.
Done. Approval takes up to 7 days, and the money goes back through the same payment method. On a card, the refund can take one or two statements to show up. Access to Studio ends with the refund.
Hotmart processes the refund on its own. If anything different shows on screen, send a screenshot to [email protected].
After 7 days
Hotmart no longer accepts the request, and the amount already paid is not returned. What stays available is cancellation, which stops the next charges; you keep access until the end of the period you already paid for, and your profile is kept for 90 days in case you want to come back. See how do I cancel my subscription.
Renewal
The guarantee only covers the first charge. Renewals cannot be refunded through Hotmart, only cancelled. If the renewal came in after you cancelled, see I cancelled but I am still being charged or write to [email protected] with the receipt and the team checks with Hotmart.
If the reason for the refund is not managing to use it, an hour with the team is worth it first: the live office hours are on video and serve to adjust the profile and see the content come out right. Pick a time here. If you still want to leave, the path is the one above, no hassle.
Answer checked on 12 October 2026.