I cancelled but I’m still being charged, what do I do?

Two things to check first

• Was the cancellation completed? Log into consumer.hotmart.com, open ZapPost and see whether the subscription shows as cancelled. If not, follow the path in how do I cancel my subscription until you get Hotmart’s confirmation email.
• Is it an installment? The 6-month plan is a single purchase, which can be split into installments on the card. Those keep coming until the value is covered, even after cancelling. See I paid for the 6-month plan and a charge shows every month.

The charge is real and came after the cancellation

That happens when the cancellation landed after the renewal date, so that month’s charge had already gone through. Write to [email protected] with the receipt and the purchase email; the team checks with Hotmart and replies in the same thread.

With Pix (Brazil)

Nothing left your account. Hotmart sends a new code at each renewal, and paying is optional: if you ignore it, the subscription stops, with no fee. The emails keep coming while the subscription is active in the Hotmart panel, so make sure the cancellation went through there.