Can I delete my account and data?

They are two different requests

• Cancelling the subscription stops the charges. It is done in the Hotmart panel. See how do I cancel my subscription.
• Deleting the account removes your profile, history and all generated content from ZapPost. It is done by email. Once deleted, it cannot be recovered.

If all you want is to stop paying, the first one is enough. The profile is kept for 90 days and disappears on its own after that.

How to request deletion

1. Download what you want to keep from the Studio Library. After deletion there is no going back.
2. Write to [email protected], from the account email, asking for deletion of the account and data.
3. Wait for confirmation. The deadline is up to 30 business days, and the team confirms in the same thread when it is done.

What Hotmart keeps

The purchase record and the payment data stay with Hotmart, which has its own policy. ZapPost stores no card. See does ZapPost store my payment data.