By email
Write to [email protected] from the email you used to buy, which is how the team finds your account. It covers billing, plan, cancellation, access and technical problems. A person on the team answers, during business hours.
To get it solved in a single reply, include:
- the purchase email, if you are writing from another one;
- what you were trying to do and what happened;
- a screenshot, when it is an error.
Live office hours
One hour on video with the team, for customers. Good for adjusting the profile, seeing the content come out right and asking anything about your niche. Pick a time here.
Inside Studio
The “Help” item, at the bottom of the menu, opens the Studio user guide, with the step by step of each tool and the table of what each thing costs.
Support is not done over WhatsApp. Email and the office hours are the two channels.
Answer checked on 31 August 2026.