Check first
- Spam folder and “Promotions” tab: where the access email lands most often.
- The purchase email: access goes to the address you typed on Hotmart. If you have more than one, look in the others.
- Card payment: if the purchase stayed “under review” on Hotmart, access goes out when it is approved. Hotmart emails you when that happens.
If it is nowhere
Write to [email protected] saying which email you used to buy. The team checks the purchase on Hotmart and sends the access in that same thread.
Access arrived, now what?
Log in through the link in the email, fill in the business profile (about five minutes) and Studio unlocks. The step by step is in how do I set up my business profile.
Answer checked on 31 August 2026.