What to send
- What you were doing: which tool, at which step, what you clicked.
- What showed up: the error message, the blank screen, the button that does not respond.
- A screenshot or a short screen recording. It is what speeds things up the most.
- Where: desktop or phone, and which browser (Chrome, Safari) or whether it is the installed app.
- The account email, if you are writing from another one.
Worth trying before writing
A good share of screen errors is the browser holding an old version of Studio. Reloading the page, opening an incognito tab or clearing the cache solves it most of the time. See the screen froze or gave an error while generating.
Did I lose actions or credits on a failed generation?
No. When a generation fails, nothing is deducted. If the counter went down and the content did not appear, say so in the email and the team checks.
Answer checked on 31 August 2026.