Cancelling takes under two minutes.
No fine and no lock-in. The path goes through Hotmart, which is who processes the payment for your subscription, and it is five screens to the end.
The step by step on Hotmart
Hotmart is who charges the subscription, so that is where the cancellation happens. Have the email you used to buy at hand.
Sign in to the Hotmart dashboard
Open consumer.hotmart.com and log in with the same email you used to buy. That is how Hotmart finds your subscription.
Open ZapPost in the list
The screen shows everything you have bought through Hotmart. Click ZapPost.
Click Set up payment
The button is inside the product page, in the subscription area.
Click Cancel your subscription
Hotmart opens one last confirmation before finishing.
Confirm with Yes
That is it, it is cancelled. Hotmart sends a confirmation email. If it does not arrive in a few minutes, check the spam folder before repeating the process.
- If you paid in installments by card, the remaining installments keep being charged until the value of the plan you signed up for is covered. After that, nothing else.
- Within 7 days of the first purchase, the refund request is made in that same dashboard and the money comes back automatically. It is the right of withdrawal in article 49 of the Brazilian Consumer Defense Code.
- Cancelling does not delete your account. To delete your account and data, write to [email protected].
What happens after you confirm?
Nothing disappears right away, and nothing you have already made stops being yours.
Access runs to the end of the paid period
If you paid for the month and cancelled on the 15th, you use the app normally until the 30th. Credits, tools and notifications stay the same until then.
The charge does not come back
After the cancellation the subscription no longer renews. The only exception is a purchase paid in installments, which keeps being charged until the value of the plan you signed up for is covered.
What you downloaded stays yours
The rights to the content generated in ZapPost are entirely yours, including for commercial use. Cancelling the subscription changes nothing about that.
Your profile waits 90 days
Your business profile and the history of what you generated are kept for 90 days. Come back within that window and you find everything the way you left it.
If the problem is something else, we can sort it out together
A good share of cancellations comes from something that could be fixed in five minutes: the wrong niche in the business profile, a plan bigger than you needed, a tool nobody showed you how to use.
Open help session
One hour on video with our team. You tell us what is not working and we adjust it together, with no commitment to stay.
Write to support
Prefer to sort it out in writing? Tell us what happened at [email protected] and we answer during business hours.
Send an emailQuestions about cancelling
Does cancelling mean losing access right away?
No. You keep full access until the end of the period you already paid for. If you paid for the month and cancel on the 15th, you use it normally until the 30th.
I am within the 7 days. Is cancelling the same as asking for a refund?
It is not the same thing. Cancelling stops the next renewals. A refund gives back what you already paid, and it exists in the first 7 days after the first purchase, with no need to explain anything.
Both requests are made in the Hotmart dashboard. If you are within the window and want your money back, ask for the refund, and the cancellation comes with it.
I cancelled and I am still being charged, what do I do?
That usually happens when the cancellation went through after the renewal date. If you were charged even though you cancelled, send an email to [email protected] with the receipt. We check it and give the money back if the charge was not due.
Can I come back after cancelling?
You can, just subscribe again. Your business profile and your history are kept for 90 days after the cancellation, so if you come back within that window you find everything the way you left it.
Can I delete my account and my data?
You can. Ask for deletion by email to [email protected]. The request is processed within 30 business days, as required by the LGPD, the Brazilian data protection law.
Do I lose the content I already downloaded?
No. Everything you generated and saved on your computer or phone stays with you, and the rights are entirely yours, including for commercial use. What ends at the close of the period is access to the app.
If you change your mind, just come back.
Until the end of the period you paid for, the app is all yours. After that, your business profile waits for 90 days.
Cancel whenever you want, with no fine and no lock-in.