The screen froze or gave an error while generating, what do I do?

“Please wait” while generating

The server is processing. Wait a few seconds and try again. If the generation does not come out, nothing is deducted from your balance.

Frozen, blank or non-loading screen

1. Reload the page. On desktop, Ctrl+F5 (or Cmd+Shift+R on a Mac) forces the browser to fetch the new version.
2. Open an incognito tab. If it works there, the problem is the cache: clear the site data in the browser settings and go back to the normal tab.
3. On the phone, close the browser (or the app) completely and open it again.

The profile does not save

1. Check your internet connection.
2. Reload the page and fill it in again.
3. Click “Save Profile” at the end of the page and wait for the confirmation before leaving.

If it continues

Write to [email protected] with a screenshot and what you were doing. If the error lasts more than ten minutes or affects your Library, say so in the subject line. What to send is in how do I report a bug.