How do I get my invoice/receipt?

Hotmart issues the receipt and emails it right after each payment. If you cannot find it, it stays in its panel, under “Purchase history”.

Downloading from the Hotmart panel

  1. Log into consumer.hotmart.com with the purchase email.
  2. Go to “Purchase history”.
  3. Open the ZapPost purchase and download the receipt.

The email did not arrive

Search for “Hotmart” in your inbox and in spam. The receipt goes to the email you used to buy, which may be a different one from your everyday address. The receipt also names the method the purchase went through, and the full list is in which payment methods ZapPost accepts.

I need it with company details

Write to [email protected] with the company name, tax ID and the purchase email, and the team sees what can be done.

Answer checked on 10 October 2026.

Still have a question that is not here?

Pick whichever channel is easier for you. Our own team answers, during business hours.

Send an email

Take your time and write it out to [email protected]. Billing, content, plan and technical problems all go there.

Write now

Live office hours

One hour live with the team, over video. Ask anything: your plan, the content, your niche, how to get more out of ZapPost.

Book my slot

Not a customer yet? See how ZapPost works or the plans.